Front Desk Agent

  • ​Fluently English
 Are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Bellperson (Bellman) ​

  • English
​As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, Greet and escort arriving and departing guests to and from their accommodations, Respond to guest inquiries and requests in a timely, friendly and efficient manner.

Night Auditor

  • ​Fluently English​
Is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Front Desk Supervisor ​

  • Fluently English
Assign work and supervise team member performance in all Front Office procedures, respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner, Support and assist team members in handling guest inquiries and requests and in resolving guest complaints, Schedule, assign daily work, lead pre-shift meetings, inform and train team members, Monitor, observe and assist in evaluating team member performance​

PBX Operator

  • Fluently English​
Answer telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel, Maintain current back-up report of an alphabetical listing of all guests, Act as the center of communication, for all communication, in the event of an emergency. Review and understand all policies and procedures for safety, emergency preparedness, etc, check all message lights during shift to ensure that the message light is on and that guests receive their messages.
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